FLASH EMAIL SALE 3/5-3/11! CUSTOMERS WHO GET THE EMAIL CAN GET AN ABX SAUCE CART FOR $1 WHEN THEY BUY A SAUCE CART!
Current and Ongoing Deals
BUDTENDER CHEAT SHEET
Remember if you win the TOP REFERRAL challenge you get a free mushroom product from TOP!!!!
EVENTS
CAD IN THE GREEN ROOM WITH VENDORS AND CONSUMPTION!
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BRAND DEMOS CALENDAR
STAFF RESOURCES AT THE HIGHER PATH
This is where you can find various info, forms to fill out, monthly spotlights, book reports, staff events, and an anonymous feedback form that goes ONLY to our HR department.
Suggestions for other info to put on here? Slack Adrienne!
Secret Shopping Form
Event & Service Invoice
Product Reviews
Negative Incident Reports
Curbside To-Do LIst
Event Request Form
Meeting Notes
TO-DO LISTS
SHOP PROTOCOLS
YOUR PERSONAL SAFETY
POSTING THIS AGAIN: please do not take on difficult situations on your own, it is not your job to have to deal with customers once they get angry or unruly.
ALWAYS CALL FOR A MANAGER no matter how difficult it is, let them handle it because that's what they're trained for. Our new code word for difficult customer situations on the floor or at curbside is "The temperature is hot!" on the radio. Use this if you need assistance with a customer no matter how difficult they're being and a Manager AND Security will come to your rescue immediately.
I want both the Manager AND Security to go together for safety reasons. The Manager will try to speak to the customer and Security will be there for safety in case the person gets out of hand or needs to be escorted out of the building or told to leave. If you are witnessing this happen to someone next to you, please back them up and radio this phrase FOR THEM because sometimes it's hard in the middle of a difficult situation to pick up a radio and do it in front of the customer. Always have your teammates' backs.
PLEASE DON'T FORGET THIS PHRASE AND USE IT AS NEEDED. THIS IS ONLY FOR CUSTOMERS WHO ARE UNRULY OR OUT OF HAND AND NOT FOR SITUATIONS LIKE A RETURN OR AN EXCHANGE.
POSTING THIS AGAIN: please do not take on difficult situations on your own, it is not your job to have to deal with customers once they get angry or unruly.
ALWAYS CALL FOR A MANAGER no matter how difficult it is, let them handle it because that's what they're trained for. Our new code word for difficult customer situations on the floor or at curbside is "The temperature is hot!" on the radio. Use this if you need assistance with a customer no matter how difficult they're being and a Manager AND Security will come to your rescue immediately.
I want both the Manager AND Security to go together for safety reasons. The Manager will try to speak to the customer and Security will be there for safety in case the person gets out of hand or needs to be escorted out of the building or told to leave. If you are witnessing this happen to someone next to you, please back them up and radio this phrase FOR THEM because sometimes it's hard in the middle of a difficult situation to pick up a radio and do it in front of the customer. Always have your teammates' backs.
PLEASE DON'T FORGET THIS PHRASE AND USE IT AS NEEDED. THIS IS ONLY FOR CUSTOMERS WHO ARE UNRULY OR OUT OF HAND AND NOT FOR SITUATIONS LIKE A RETURN OR AN EXCHANGE.
Anonymous Feedback Form
